01 Where We Ship

VeraGloss currently ships orders within the United States.

United States only: We currently do not offer international shipping outside the United States.

Shipping availability may depend on the product, destination, carrier availability and applicable delivery restrictions.

02 Order Processing

Orders are generally processed within 1–3 business days after the order has been successfully placed.

Business days are Monday through Friday, excluding applicable US holidays. Processing time is separate from shipping transit time.

During periods of high order volume, sales, promotions or other circumstances, processing may take additional time.

03 Shipping Costs

Applicable shipping charges will be displayed during checkout before you complete your order.

Shipping costs may vary depending on the order, destination, package size, weight, shipping method and carrier.

If VeraGloss offers a promotional free-shipping offer, its terms and eligibility requirements will be displayed at the time of the offer.

04 Delivery Times

Standard US delivery is generally estimated at 3–7 business days after the order has been processed and shipped.

• Processing: Approximately 1–3 business days before shipment.
• Standard delivery: Approximately 3–7 business days after shipment.

Delivery estimates are not guaranteed delivery dates. Actual delivery times may vary depending on the carrier, destination, weather, holidays, order volume and other circumstances.

05 Order Tracking

When tracking information is available, it may be provided through your order confirmation, shipping confirmation or customer account.

Tracking information may take some time to become active after your package has been handed to the carrier.

If tracking has not updated for an extended period, please contact our support team so we can assist you.

06 Shipping Address

Please carefully review your shipping address before completing your purchase.

If you discover that your address is incorrect, contact us as soon as possible at support@veragloss.com .

We cannot guarantee that an address can be changed after an order has entered processing or been shipped. VeraGloss may not be responsible for packages delivered to an incorrect address entered by the customer.

07 Lost, Stolen or Missing Packages

If tracking shows a package as delivered but you cannot locate it, first check the delivery location and surrounding areas. You may also wish to check with household members, neighbors, building management or the carrier.

If the package still cannot be located, contact our support team and provide your order number and tracking information. VeraGloss will review the situation and may request additional information before determining an appropriate resolution.

08 Damaged Items

If your order arrives damaged, please contact us as soon as possible after delivery.

To help us resolve the issue quickly, please provide:

• Your order number
• A description of the damage
• Clear photographs of the damaged product
• Photographs of the packaging when applicable

We may review the information and determine whether a replacement, refund or another resolution is appropriate.

09 Returns

Eligible products may be returned within 30 days of delivery.

To qualify for a return, the product should generally be unused, in its original condition and returned with applicable original packaging, accessories and materials.

Some products may be subject to additional return restrictions. Please contact us before sending an item back if you are unsure whether it qualifies.

Items that do not meet the applicable return requirements may be refused or may not qualify for a refund.

10 Non-Returnable Items

Certain products may not be eligible for return. Depending on the product and applicable restrictions, these may include:

• Items marked as final sale
• Personalized or customized products
• Perishable products
• Opened products where health or hygiene restrictions apply
• Gift cards
• Digital products where applicable
• Products specifically identified as non-returnable

Product-specific return restrictions will apply where stated on the product page or during checkout.

11 How to Request a Return

To request a return, contact VeraGloss Customer Support before sending your product back.

Please include:

• Your full name
• Order number
• Product you wish to return
• Reason for the return
• Photos when relevant

Our support team will provide instructions for the next steps when your return request is approved.

Please do not send a return to the business address unless VeraGloss Customer Support has instructed you to do so.

12 Return Shipping

For voluntary returns, such as a change of mind, ordering the wrong item or no longer wanting the product, the customer may be responsible for return shipping costs.

If the item is defective, damaged, incorrect or otherwise qualifies for a VeraGloss-covered return, we may provide appropriate return instructions or assistance.

Please contact support before shipping any item back.

13 Refunds

Once an approved return is received and inspected, VeraGloss will determine whether the returned item qualifies for a refund.

Approved refunds will generally be issued to the original payment method used for the purchase.

After VeraGloss issues a refund, the time required for funds to appear may depend on your bank, credit card company or payment provider.

Original shipping charges may not be refundable for voluntary returns unless otherwise stated or required by applicable law.

14 Partial Refunds

In certain circumstances, a partial refund may be considered when an item is returned with damage, missing components, signs of use or other conditions that affect its value.

Any applicable adjustment will be communicated during the return review process.

15 Exchanges

Exchange availability may depend on the product, inventory and reason for the exchange.

If you need a different product, size, color or variation, contact Customer Support before returning the original item.

If a direct exchange is not available, VeraGloss may process an eligible return and allow you to place a new order.

16 Order Cancellations

If you need to cancel an order, contact us as soon as possible after placing it.

Cancellation requests are not guaranteed once an order has entered processing, been packed or been shipped.

If an order cannot be cancelled because it has already shipped, you may need to follow the applicable return procedure after delivery.

17 Incorrect or Missing Items

If you receive an incorrect product or an item is missing from your order, contact us as soon as possible.

Please provide your order number and identify the product that was incorrect or missing. We may request photographs of the received items and packaging to help investigate the issue.

After reviewing the situation, VeraGloss may provide an appropriate resolution, which may include a replacement or refund.

18 Sales Tax

Applicable sales taxes may be calculated and collected at checkout based on the order, delivery address and applicable tax requirements.

The applicable tax amount, when required, will be displayed before you complete your purchase.

19 Shipping Delays

Delivery estimates are provided for convenience and are not guaranteed.

Orders may experience delays because of factors outside VeraGloss’s reasonable control, including:

• Severe weather
• Carrier delays
• Natural disasters
• Holidays
• High shipping volume
• Address-related issues
• Transportation disruptions
• Other unforeseen circumstances

We will make reasonable efforts to assist with shipping issues when possible.

20 Changes to This Policy

VeraGloss may update or modify this Shipping & Returns Policy from time to time.

Any changes will be posted on this page with an updated effective or revision date when appropriate.

Your continued use of the VeraGloss website after changes are posted indicates that you acknowledge the updated policy.